Postal Information

For orders placed on a working day (Monday - Friday, excluding bank holidays) before 12 noon, the order will be despatched the same day.

For orders placed on a working day after 12 noon, the voucher will be dispatched the next working day.

We use Royal Mail to deliver your order.

Please note that Postage and Packaging is included in the gift voucher prices for first class post only; supplements apply for special delivery and overseas deliveries (outside the United Kingdom).

The following mailing options are available to customers ordering from the UK:

UK 1st class delivery - standard Royal Mail UK 1st class delivery service.

Please then allow 2 working days for the voucher to be delivered by Royal Mail.

UK Special delivery - standard Royal Mail UK Special delivery.

This will be tracked by Royal Mail and requires a signature from the recipient.

Special Delivery guarantees receipt of the vouchers by 1pm on the next working day (not weekends).

Please make sure that you (or the Recipient) are available to sign for the delivery otherwise it will be returned to the sorting office for collection. Please note that if you place an order on a Friday before 12 noon, Royal Mail will not guarantee delivery on Saturday but will guarantee delivery by Monday.

Important:

Please allow seven days for delivery during peak postal time.

There is no dispatch or delivery on UK bank holidays and weekend.

Please note that delivery is by Royal Mail therefore we cannot be held responsible for delays caused by the postal system.

Airmail - standard Royal Mail Airmail delivery. This should be selected for any overseas gift voucher orders.

International Signed For - standard Royal Mail Recorded Overseas delivery. As with UK Special delivery the delivery is recorded and a signature is required upon delivery.

If you use International Signed For with Airmail delivery Royal Mail has a target time of within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world. By Surface mail, it may take up to two weeks for Western Europe, four weeks for Eastern Europe, and up to eight weeks elsewhere.

If your item is not delivered, please allow up to 25 days after posting before you consider it lost.  This is because your item may have been held in customs or be in the process of being returned to sender if it could not be delivered for some reason.

An Post is used for customers ordering from Ireland: Standard Post, Express Post (Ireland) and Standard Post (International) to UK are available.

Email - An automatic email with a gift voucher link will be sent as soon as the transaction is completed. This can be sent to either the purchaser or the recipient.

N.B. This is a system generated email and therefore may go to the email recipient's junk or spam email folder. Please also take care when entering email address that it is correct. If an email delivery fails we will attempt to contact you to advise that the email has been returned to us 'undelivered' and will try to get another email address. If you have difficulty opening your gift voucher link please see below.